Top ups on REasy are usually processed within minutes
But in some cases you may experience delays before your funds appear in your account
Understanding why helps you take the right steps and avoid unnecessary waiting
Common reasons for top up delays
- Network delays from MTN or Orange Mobile Money
Sometimes payment confirmations from mobile operators are slowed down due to technical issues - Bank transfer verification times
Bank transfers or deposits may take longer especially if the reference code is missing or the proof of payment is unclear - Missing or unclear proof
If your payment was made by bank and the uploaded proof is not clear or incomplete your top up will not be processed
You will be asked to upload a valid proof again - Incomplete office process
If you submitted a cash request in the app but have not visited the selected office yet your account will remain pending - High traffic periods
During peak hours or weekends processing time may be slightly longer due to volume
What to do next
- Check your payment confirmation or proof
- Make sure you followed the top up instructions correctly
- If needed contact REasy support on WhatsApp and provide your phone number and payment details
Our team will help you verify the issue and update your account as quickly as possible