What to Do If Your Top Up Hasn’t Arrived

If you made a top up on REasy but the money hasn’t appeared in your account
don’t panic
There are a few simple checks and steps to follow to fix the issue

Step 1 Check your payment status

Make sure your payment actually went through
For MTN or Orange you should receive an SMS confirmation
For bank transfers check your banking app or receipt
For cash top up confirm that the REasy office staff completed the process

Step 2 Review your reference and proof

If you topped up via bank transfer or deposit
check that you used the correct reference code and uploaded a clear proof of payment
If the proof is missing or unclear your top up cannot be validated

Step 3 Contact REasy support

If everything seems fine but your balance is still not updated
contact REasy support on WhatsApp

Send the following details

• Your REasy phone number
• Payment method used
• Date and time of the top up
• Screenshot or receipt of the transaction if available

Our team will trace your payment verify the issue and credit your account if everything is correct

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