If you decide to close your REasy account and still have money in your balance, don’t worry. We make sure your funds are returned safely.
Before closing your account, contact REasy support on WhatsApp. Once your identity is confirmed, our team will help you withdraw your remaining XAF balance through one of the following methods:
You cannot transfer the remaining balance to another REasy user during account closure. For security, all refunds go directly to you.
We require a quick identity check to make sure the funds are returned to the rightful owner. If your balance is zero, the account can be closed immediately after verification.