If you experience any issues with your top up REasy support is ready to assist you quickly and efficiently
The process is simple and designed to help you recover or confirm your funds without stress
When to contact support
- Your top up has not arrived after one hour
- Your payment was marked as failed
- You uploaded proof but the status is still pending
- You used the wrong reference code or amount
How to contact REasy support
- Open the REasy app
- Send a message to the official REasy support number
- Include the following details
- Your REasy phone number
- Payment method used
- Date and time of the top up
- Amount you tried to top up
- A screenshot of your transaction or receipt if available
The more complete your information the faster we can verify and fix the issue
Response time
Most requests are handled within a few hours
During busy times it may take a bit longer but we always respond and resolve as fast as possible